Shipping policy
Last Updated: Feb 2026
This Shipping Policy explains how orders placed on www.riftalloy.com are processed, shipped, tracked, and handled in the event of delivery issues.
At alloy.com, we ship ready-to-ship jewelry, made-to-order products, and custom-made items. Delivery time may vary depending on the product type, customization process, destination, shipping method, warehouse location, customs clearance, and carrier performance.
This Shipping Policy applies only to orders placed directly on www.riftalloy.com. If you purchase through an authorized reseller, marketplace, local channel, or third-party partner, that seller or platform may provide its own shipping policy.
1. Shipping Fees and Free Shipping
1.1 Free Standard Shipping
We offer free standard shipping on eligible orders. No minimum purchase or promotion code is required unless otherwise stated on the product page or checkout page.
1.2 Shipping Costs After Cancellation, Return, or Refund
Although standard shipping may be free to the customer, shipping still has an actual cost to us.
If an order is canceled, returned, exchanged, or refunded after shipping has been used, the original shipping cost may be non-refundable or deducted as described in our Return, Refund, Remake, and Repair Policy.
2. Order Processing and Delivery Time
2.1 Processing Time
Processing time refers to the time needed to prepare your order before shipment. This may include order verification, customization, production, quality inspection, packing, and dispatch.
Orders are typically processed and dispatched within 1 to 3 business days.
Ready-to-ship items usually require less processing time. Made-to-order or custom-made products may require additional production time, especially during holidays, peak seasons, or periods of high order volume.
2.2 Shipping Time
Shipping time refers to the estimated transit time after your package has been handed over to the carrier.
Estimated delivery times are generally:
- Standard Shipping: 7–12 business days after shipment
- Express Shipping: 4–7 business days after shipment, where available
Business days generally do not include weekends or public holidays.
2.3 Delivery Estimates
Delivery estimates are not guaranteed unless expressly stated.
Delays may occur due to customs clearance, carrier issues, incorrect shipping information, weather, holidays, product availability, production schedules, security checks, or other circumstances outside our reasonable control.
3. Shipping Methods and Shipment Locations
3.1 Standard and Express Shipping
Standard shipping is available for eligible orders and may be free where offered.
Express shipping may be available for an additional fee depending on the destination, product type, and shipping method shown at checkout.
For made-to-order and custom-made products, express shipping only applies to the transit time after shipment. It does not shorten production or customization time unless expressly stated.
3.2 Overseas Warehouse and Production Shipments
Some products may ship from an overseas warehouse, production location, or fulfillment center.
If your order ships from an overseas warehouse or production location, additional processing or transit time may apply.
3.3 Multiple Packages
Depending on product availability, warehouse location, and order type, your order may be shipped from different locations or in multiple packages.
If your order is shipped in multiple packages, each package may have a separate tracking number and delivery date.
4. Order Confirmation and Tracking
4.1 Order Confirmation
After placing an order, you should receive an order confirmation email.
If you do not receive an order confirmation email, please contact us at support@riftalloy.com with your order number.
4.2 Shipping Confirmation and Tracking
Once your package has shipped, you should receive a shipping confirmation email with tracking information if tracking is available for your shipping method.
Tracking updates may take time to appear after the shipping label is created or after the package is handed over to the carrier.
If you do not receive tracking information, or if tracking has not updated for an unusual period of time, please contact us at support@riftalloy.com.
5. Shipping Address and Delivery Changes
5.1 Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, failed delivery, return-to-sender packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
5.2 Address or Delivery Method Changes
If you need to change your shipping address or delivery method after placing an order, please contact us immediately at support@riftalloy.com.
We will try to assist, but we cannot guarantee changes once an order has entered processing, production, packing, or carrier handoff.
5.3 Rerouting After Shipment
If a package has already been shipped or handed over to the carrier, rerouting may not be possible.
6. International Shipping, Customs, and Taxes
6.1 International Orders
International shipping availability may vary by destination, product type, shipping method, and local import restrictions.
Some products may not be available for shipment to certain destinations. If a destination is unavailable at checkout, we may not be able to ship to that location.
6.2 Customs Duties and Import Fees
Product prices and shipping fees displayed on our website do not include import duties, VAT, GST, customs fees, brokerage fees, excise duties, or other charges imposed by the destination country unless expressly stated.
International customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or other charges required by their country or local authority.
These charges are generally collected by customs authorities, postal services, or carriers upon import or delivery. We do not control these charges and cannot predict the amount.
6.3 Refused, Unclaimed, or Returned International Packages
If a package is refused, unclaimed, delayed, returned, or abandoned due to unpaid customs duties, taxes, import restrictions, or customer refusal, the customer may be responsible for original shipping fees, return shipping fees, customs charges, handling fees, and any non-refundable product or production costs.
7. U.S. Sales Tax
For orders shipped within the United States, applicable sales tax may be calculated and added at checkout based on your shipping address and applicable state or local tax laws.
Prices displayed on our website do not include sales tax unless expressly stated.
8. Lost, Stolen, Delayed, or Damaged Packages
8.1 Carrier Responsibility After Shipment
Once a package has been handed over to the carrier, delivery is handled by the carrier.
We are not responsible for carrier delays, theft after delivery, failed delivery attempts, or incorrect delivery scans caused by the carrier or customer-provided shipping information.
8.2 Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailbox areas, front desk staff, your local post office, or the carrier.
8.3 Lost, Delayed, or Stolen Packages
If your package appears lost, delayed, or stolen, please contact us at support@riftalloy.com and contact the carrier as soon as possible.
We will reasonably assist with carrier investigation or insurance claim support where available.
Depending on the shipping method, carrier investigation result, insurance coverage, and order type, we may be able to offer a replacement, repair, remake, store credit, refund, or another solution. Approval is not guaranteed and will be reviewed case by case.
8.4 Damaged Packages
If your package arrives damaged, please contact us at support@riftalloy.com as soon as possible.
Please keep the damaged item, original packaging, shipping label, and any other materials, as they may be required for carrier investigation or insurance claim support.
9. Returns, Exchanges, and Return Shipping
All returns, exchanges, repairs, remakes, and refunds are subject to our Return, Refund, Remake, and Repair Policy.
Original shipping fees are non-refundable once the shipping service has been used, unless the return is due to a confirmed shipping or fulfillment error by us.
If your order was shipped under a free shipping promotion, a shipping recovery fee may be deducted from an approved refund as described in our Return, Refund, Remake, and Repair Policy.
Return shipping, insurance, customs duties, import taxes, brokerage fees, and other return-related charges are the customer’s responsibility unless otherwise confirmed by us in writing.
10. Contact Us
If you have questions about shipping, delivery, tracking, or your order status, please contact us:
Email: support@riftalloy.com